Andrea is a Consulting Manager with a great passion for Service Integration and Management (SIAM) and Business Relationship Management (BRM). With more than 15 years of practical experience and expertise, she enters into each client engagement with a strong understanding of business outcomes, demand and customer requirements, with a strong focus on impact and outcome assessment, value driven service delivery and strategic transformation.
Andrea focuses on the client’s viewpoint in each engagement, putting herself in their shoes and reinforcing the importance of communication and relationship building throughout the projects. She is one of the architects of the EXIN/BCS SIAM Foundation training and also contributed to the birth of VeriSM (Service Management for the Digital Age). An active speaker in the UK and around the world, Andrea has presented numerous times at various industry forums, and has contributed thought leadership to several leading industry publications.